Heramu

1. In our shop for practical lunch boxes you will find the perfect solution for everyone who wants to eat healthy and conveniently wherever they are! Our assortment:
   
   1.Multifunctional boxes
   2.Made from environmentally friendly materials
   3.Thermo boxes
   4.Boxes with accessories
   5.Stylish designs
   
   Our store is aimed at people who appreciate quality and functionality. Whether you're at work, school or on a picnic, you'll find the perfect solution for transporting home-cooked food with us
   
   
   
   

At Herаmu, we prioritize the security of your payments. We utilize industry-standard encryption and secure payment processing platforms to safeguard your payment information. Our systems comply with PCI DSS standards, ensuring that your data is protected during transactions. We do not store your full payment details on our servers, and we continuously monitor for any fraudulent activity. Your trust and security are our top priorities.

Items directly purchased from www.herafirst.com can be returned in 30-days for a full refund or exchanged under the following circumstances:
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1. Missing, Damaged, or Incorrect Items.
Please inspect your order as soon as you receive it. We always do our best to deliver your order efficiently and strive to ensure your orders are complete and undamaged. If your order is missing, incorrect, or damaged in the unlikely event, please contact us at heramu@gmail.com
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2. Malfunction or Serious Product Quality Issues.
Please read the Manual first before you set up and use your product. In the meantime, you can refer to the support page of our official website. If you have encountered malfunction or product quality issues that affect the use of your product, please get in touch with us at heramu@gmail.com in 30 days of receipt of shipment.
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*Note: Any item damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.
Suppose you are unsatisfied with the product. Unfortunately, our electronic devices do not support unconditional returns unless the product meets the two circumstances mentioned above.

‍Return and Refund Procedure

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1. To issue a refund, please make sure your product is in its original condition with all original cords, accessories, and packaging then send us an e-mail.
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2. If your request is approved, you will receive a confirmation email from us within three business days of your request. Our return address will be included in the email.
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3. The returned products must be in the same condition as originally provided to you (for example, free from liquid contamination or other physical and/or cosmetic damage). The original order ID, original packaging, and original accessories must be included. The items you return must be securely packaged to prevent loss or damage in transit.
The original Order ID and your return address should be visible on the outside packaging. Postage must be pre-paid, and you must be able to track and confirm delivery to us. We do not bear any in-transit risk of loss or damage to the items you return. If you send the products without a valid Order ID prominently displayed on the outside mail packaging, We may return them to you unopened.
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4. Refunds will be issued in the currency of your original order. We are not liable for any transaction costs you incur associated with your refund. Refunds will be credited to your original form of payment. Please allow us up to 7 days after receiving your return to proceed with your refund.
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*Note: You are responsible for any shipping and handling fees associated with shipping products back to us. Unfortunately, no reimbursements can be made to you for such costs.